What do you do when the unexpected happens? Do you freak out, panic, get mad, say nothing, or just do you want that as best possible? The best thing to do is to just deal with it the best way possible. Stay positive and realize that others are watching how you deal with the situation, so choose the high road stay positive and work through it. Sometimes things just happen and you can't predict him, plan for them, or even fathom that they would occur, so just deal with it. After all, it's the right thing to do and it models the way for others.

When you have a big event or a huge meeting, make sure you get your sleep the night before. That way you are ready for your big day. So since I am will be at Churchhill Downs the next couple of days, I am off to sleep. Because it's the right thing to do and at models the way for others.

If some calls you, you should return the call. Don't be rude and don't burn a bridge. You really never do know if you you have burned a bridge until it is too late. So do the right thing first, so you don't regret it later. Plus, it's the right thing to do and it models the way for others.

In recruiting top talent make sure your organization, your leadership, and your team stand out among other organizations so the top candidates choose your organization. Be willing to pay for top talent. Find the top talent where they are looking and by offering positions that top talent want. Create a culture where top talent can thrive and where they want to be. After all, it's the right thing to do and it models the way for others.

"You have been a refuge for the poor. A refuge for the needy in their distress. A shelter from the storm. And a shade from the heat."

Isaiah 25:4

I was recently reading an article in "The Economist" that the average age for wisdom is 45 years old. I was first in a leadership role at age 28 and my leadership style from then until now is completely different. Wisdom can come from time, learning, and experiences, but age alone doesn't always mean that the the older you are the more wise you are. I believe that you can spot wisdom if you stay aware and look out for it. After all, it's the right thing to do and it models the way for others.

Referrals are the best. Whether it's a candidate that you want to fill a position for or whether it's a referral for a lead for a potential customer you can sell...referrals are the best. So make sure you constantly ask for referrals. After all, it's the right thing to do and it models the way for others.

Make sure that your resume not only tells what you've done and your achievements, but make sure it shows who you truly are. If it takes extra money to get the right resume, it's well worth it. A good resume should include any awards or recognition you received. If you are under 30, include any sports you may have played in high school or college. Show your competitive side on paper. These will all help you with your next adventure. Plus, it's the right thing to do and it models the way for others.

In many sales organization it's important to (1) sell new customers and also (2a) keep your existing customer from canceling or reducing their spend with you. It's also important to (2b) present and sell your current customers additional products and services. It sounds like common sense to sell new customer and to keep the customers you currently have and potentially sell them more. But a third and critical component that is sometimes overlooked is (3) giving credits back to customers for issues. Make sure that you review and figure out why you are crediting back customers, because it will typically help you improve your customer experience while saving you money. You could be great at selling new customers and keeping them, which is awesome, but if you credit a lot back to customers it will eat into your profits. So sell new, keep your customers and watch your credits to truly grow your company and improve your customer's experience. Plus, it's the right thing to do and it models the way for others.

Make sure that you use the resources that you have. Take a look around see who is willing to help. Look at potentially different processes, support systems, or people that can help you win. After all, using all the resources can help make the difference from being a winner or not. Plus, it's the right thing to do and it models the way for others.