You've got to own it, to win. You've got to own it, to get better. You've got to own it, to turn around. You've got to own it, to go from bad to great. If you don't own it, nothing changes. You stay the same way you are now and you don't get any better. So why wouldn't you crack the door to your future opportunity to become better than you were. Just own it. After all, it's the right thing to do and it models the way for others.

Sometimes you just get tired. When you're tired, sometimes you get sick. And it's during those times when you get sick and tired, that all you have to do...is go to bed. Good night. After all, it's the right thing to do and it models the way for others.

When you're in a new position, or a new role, or in a new company; you need to realize that you may have to step it up and put in extra time and hours to get the job done. Make sure you understand that you're being paid to do the job, not for just the hours you put in. So be prepared to step it up and realize it may take more than what you initially thought. But when you step it up, put it in the hours needed to win, and execute the right strategies and tactics the results will come. After all, it's the right thing to do and it models the way for others.

I believe my job as a leader is to get the right people, in the right seat, on the same bus, all headed the same direction. Overtime my job is to develop people's talents and skills, plus help them become better than they were before they knew me. After all, it's the right thing to do and it models the way for others.

Jesus Explains the Prophecies
…33And they got up that very hour and returned to Jerusalem, and found gathered together the eleven and those who were with them, 34saying, "The Lord has really risen and has appeared to Simon." 35They began to relate their experiences on the road and how He was recognized by them in the breaking of the bread.

Luke 24:33-35

Happy Easter!

I believe that Jesus died on the cross for my sins and rose again three days later. What do you believe? Happy Easter to all my friends, family and blog followers. Wishing you a wonderful weekend celebrating the reason for this season, Jesus. Because after, he modeled the way for all of us. Happy Easter. ✝

Dealing with customer service issues overtime helps you appreciate great customer service and also be able to spot poor. While flying Southwest airlines back from training in Houston, Texas I had a layover in Chicago which lasted three hours and then some. The flight didn't have a plane so they had to find a plane and our flight was delayed. Then the plane they found had too much fuel so then they had to take some of the fuel out. Then they moved us to another gate. I went to go eat dinner after checking with the gate agent and they said I had time to go eat. They never announced the plane came in and they boarded the plane. I was one of the last two people to board the plane and when I talked to the lady at the desk who I just checked with 15 minutes prior before I went to eat and she said "oh well." That flight had a six hour layover I had lunch and dinner at the same restaurant while I was waiting at the gate area. And this desk agent took no ownership, made no announcement, and didn't apologize. Learn how to deal with customers, own the situation, and handle the situation. After all, it's the right thing to do and it models the way for others.

How good are you at receiving training and coaching? Step up your game, step up your training or lower your expectations. After all, it's the right thing to do and it models the way for others.

Having class is not something you can buy. Nor is having good manners. I will never forget My dad going to lunch with me in the cafeteria my first day in college after checking in to the dorms. He told me to look around and watch people eating and to observe others. He reiterated the dinner table manners that I grew up with for my 18 years. Having class and having manners is best received from your parents and passed down from generation to generation. It can't be bought, but is learned behaviors from those before us. Plus they are the right thing to do and they model the way for others.

What five behaviors are critical to winning? So in your specific industry, what five behaviors must you have to be a winner? Take time to figure out what they are and write them down. Any that you have is awesome, but any that are missing, work towards gaining so you too can win versus losing. After all, it's the right thing to do and it models the way for others.