With or without training those that are determined to win, win. There are people that can figure out how to win. They can learn an industry, how to present and sell a product, all withou ever being trained. Then there are those employees who think we'll...I didn't get this or I don't have that. When you are known for making it happen, none of that matters and the excuses go out the window. It can be done if you put your mind to it. Plus, it's the right thing to do and it models the way for others.