When you lead from the heart...you really get to know the people you lead. Understanding who they are is important, but by understanding where they've been, where they are and their potential helps you understand the whole them and makes them want to follow your lead even more. Leading from the heart takes work and lots of observing of behaviors, actions and reactions to different situations. It helps you lead others to reach their full potential and ultimately helps them become more than they ever thought they could be. And it's the right thing to do and it models the way for others.