During a recent trip to Arizona I experienced excellent customer service from a guy named Robby at the Four Seasons hotel in Scottsdale. He checked me in and upgraded my room when I arrived via cab earlier than check in time. When the golf cart shuttle to take me to my room took too long, he went and found a golf cart to personally drive me to my room, where he unloaded my luggage and took it into my room and placed it in the closet. He took customer service to a new level at a hotel for me because he didn't want me to wait, so he took ownership and took me to my room... he just made it happen. Thanks Robby for making my first impression of the Four Seasons hotel a memorable one. After all, Robby did the right thing and he modeled the way for others.
Great customer service
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"Modeling the Way" Blog
Mark A. Watkins is a Region Sales Manager in the Midwest with Rollins, Inc. and strives to Model the Way as a Sales Leader, Teacher, Visionary, Innovator, Problem Solver, Coach and Mentor.