Approach

The approach in which you deliver a message matters. When you lead, lead from the heart. Whether it is your family or a work group...understanding them, their history, and their heart makes all the difference in being able to help manage the necessary change. Make sure that when you deliver a message that you don't crush their spirit. If you deliver a message to someone that is part of a group, understand how you deliver it can impact the entire group. So make sure that you deliver the message in the best possible way. In a way that will help them get better and not be beaten down. After all, it's the right thing to do and it models the way for others.