Recently I flew on a top three major airline. My travel to my destination was alright and basically on time, but my return flight was fiasco. My first leg flight was delayed so I missed my connecting flight. So the airline paged me and had me run through the airport to catch an earlier flight, but when I arrived at the gate that the against at the previous desk said to go to and spoke with, they told me the door was closed and I couldn't get on.So I calmly walked back and stopped by the restaurant I ordered food from but abandoned when my name was paged. Then that gate agent said, I can try to get you within 1.5 hours of your home tonight if I can get you there at all. They booked me through another city and said you can try to see if you can catch the connection to your home city so you can make it home. So when I landed I exited the plane and went right up to the first desk agent and asked them if they could call to the gate that was 1-2 miles away in the airport on foot. He said he couldn't check me in there so I had run to the gate and when I made it there out of breath, the gate agent said I was less than 30 minutes and couldn't board the plane. I finally asked for s manager and this desk agent got her manager on the phone and said I was not able to board. I had to have the desk agent have their manager come to the gate and after 10 minutes I was able to convince them to let me board. When I arrived home the ramp doors were locked and they had to have the police come and unlock the ramp so we could open the doors and exit the plane. They provided no updates for 25 minutes, no air, no water, and no bathroom options or indtructions. As an employee of whatever company you work for, think in times like this what you would do in this situation. Then next time you are faced with a situation like this you will know exactly what to do. I rarely travel this airline, but used to all the time. Afyer this trip I remember why. You don't get a second chance to make s great impression, that is why customer service is so important. Plus it's the right thing to do and it models the way for others.
So recently I travel for work out of town. This time I was on a plane flight and had several legs there in several legs coming back. On the different flights I had to decide if I was going to be quiet or if I was going to talk to the people sitting next to me. During one flight I met a young college student traveling home from visiting their significant other. The next flight I sat next to a young IT professional who appeared to be a recent college grad, writing code on their computer. They both appeared to have a lot going for them, but the first one spoke and the second one didn't say one word. Both flights were well over an hour, so you can imagine my conclusion....to grow you have build relationships and to build trust and confidence you have communicate. If you struggle to communicate, seek help and advice on how to do a better job, because I would thoroughly hire the first candidate if I had an opening that was the right fit for them and I would not even consider the second person or even talk to them about any opportunity of working with me or anyone I know. Put your phone and computer down and communicate with verbal words. After all, its the right thing to do and it models the way for others. Sometimes there is nothing you can do. Today I was driving down the interstate there was a semi am I laughed and I am concrete meeting them right and hit a pile of metal falling off the truck and it punctured my radiator. Sometimes there's just nothing you can do. And he couldn't a lot worse. Remember that. After all, it's the right thing to do and it models the way for others. How good are you? Do you know? Even as good as you can become, there is always something to learn or a better way to do something. It might just be the opportunity to pay it forward for all you know and for all those that have helped you along the way. After all, it's the right thing to do and it models the way for others. Ecclesiastes 3:1-8King James Version (KJV)3 To every thing there is a season, and a time to every purpose under the heaven: 2 A time to be born, and a time to die; a time to plant, and a time to pluck up that which is planted; 3 A time to kill, and a time to heal; a time to break down, and a time to build up; 4 A time to weep, and a time to laugh; a time to mourn, and a time to dance; 5 A time to cast away stones, and a time to gather stones together; a time to embrace, and a time to refrain from embracing; 6 A time to get, and a time to lose; a time to keep, and a time to cast away; 7 A time to rend, and a time to sew; a time to keep silence, and a time to speak; 8 A time to love, and a time to hate; a time of war, and a time of peace. King James Version (KJV) It's amazing how many people wished me Happy Birthday. People from all of the seasons of my life. I truly am a blessed man. Thank you to all of you who took a moment from their day to send me birthday wishes. After all, it's the rightbthingbto do and it models the way for others. Having a budget is important. If you understand why businesses and companies have budgets, then having one for your family makes sense. All a budget is, is telling your money where to go. Plus, it's the right thing to do and it models the way for others. Make sure that you work with your internal customers. Take time to see how you could improve communication and better support each other. Work together so both parties win. After all, it's the right thing to do and it models the way for others. Make sure that with all the recognition for a job well done, that you take time to thank all those who helped you make it happen. No matter how good you are, you couldn't accomplish all that you have without help. After all, it's the right thing to do and it models the way for others. Make sure to say please and thank you. It's amazing the difference it makes. Pass it on as a family value to your children. After all, it's the right thing to do and it models the way for others. |
"Modeling the Way" BlogMark A. Watkins is a Region Sales Manager in the Midwest with Rollins, Inc. and strives to Model the Way as a Sales Leader, Teacher, Visionary, Innovator, Problem Solver, Coach and Mentor. Archives
August 2018
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